What payment methods do you accept?

Credit Cards - We accept Visa, Mastercard, and American Express. Note, cards issued by local banks which do not carry one of the below logos will not be accepted by our global processing service, in which case we recommend PayPal as an alternative.

Payment Security - All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. Humans Before Handles is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information, and shipping/billing information are confidential and safe.

What are your materials made of?

Gold Plated: Gold dipped over a lesser metal such as brass.

**For the best care of your jewelry, do not shower with your items. If your items do turn, it can be caused by a metal-to-skin oil reaction. As each person's body oils make different metals react differently, it is not our responsibility to return or exchange your item. We apologize in advance. 

How can I contact you?

Please email humansbeforehandles@gmail.com and our support team will contact you as soon as possible.

I have ordered the wrong item by mistake. Can I edit my order?

Unfortunately, we cannot change or cancel orders after they have been placed. We start working on orders right away as soon as they are placed and confirmed. Please double check your order as well as input any discount code you would like to use before placing your order. We cannot make any updates or discount code updates after the order is placed. We apologize for the inconvenience. Please email humansbeforehandles@gmail.com if you have any questions. 

What if my package is lost?

Humans Before Handles is not responsible for items that are lost by the mail carrier or by any shipping service.

If a package has been delivered to the shipping address that you had provided at checkout, we are not responsible if that package is lost or stolen after delivery. We understand that having a package taken from your porch is frustrating. But it must be your responsibility to know typical delivery times of postal workers in your neighborhood and make sure someone is home to receive the package.

If your package is lost in transit (which is very rare) this is the carrier's responsibility. In this case you may reach out to USPS directly for assistance. 

Do you ship internationally?

Yes, we currently ship to the United States and Canada. If you live outside these countries, please contact humansbeforehandles@gmail.com for a UPS shipping quote.

Something wrong with your order?

Please contact humansbeforehandles@gmail.com with your order number within 2 days of delivery for an issues you may have with your order. We ask to keep all jewelry in its original packaging as well as the original packaging slip in order to further investigate your order issue. In the instance your jewelry is defective, we will ask for you to send your jewelry back to us with our prepaid shipping label and we can send you a brand new one. 

Do we accept returns and exchanges?

All sales are final, unless a product is defective. In this case, please contact humansbeforehandles@gmail.com for assistance.

Shipping Time

Domestic shipping is free. All orders are shipped within 1-4 business days of purchase. A confirmation email and tracking number will be sent to your email. 

Once your package leaves our studio, shipping takes 2-4 business days. Please email humansbeforehandles@gmail.com with any questions. Our team will reply to you within 48 hours.